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Cloudflare is seeking a Senior Customer Engineer based in Istanbul, Turkey to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients. This role bridges technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment architecture, and lifecycle expansion.
Key responsibilities include leading technical deep-dive discovery sessions with Account Executives to capture business requirements and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose Cloudflare architectures. You will define scope, success criteria, and technical evaluation plans for Proof of Concepts and Technical Validations, delivering tailored technical presentations and architectural diagrams that demonstrate how Cloudflare solves performance, security, and reliability challenges.
You will provide oversight of technical onboarding and implementation, serving as the primary executive and engineering contact for customers. This includes designing structured migration and onboarding blueprints tailored to each customer's environment and acting as lead consultant for customer engineering teams. You will proactively monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
The role carries commercial accountability with a variable quota tied to new business acquisition and account growth. You will own discovery, demos, onboarding, technical health, risk assessment, and expansion strategy alongside Account Executives. You will lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives and identify strategic cross-sell and up-sell opportunities based on product usage data.
You will leverage AI agents, LLMs, and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, reclaiming time for strategic customer work. Throughout the entire customer lifecycle, you will maintain deep relationships with key stakeholders, providing thought partnership on architecture, security posture, and deployment confidence.
