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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and quota-carrying technologist for enterprise customers in the North East territory. You will own the complete technical customer journey from initial discovery through long-term adoption and expansion, partnering closely with Account Executives to drive architectural design, technical validation, and measurable business outcomes.
Key responsibilities include leading technical discovery and proof-of-concept engagements across Cloudflare's Security, Networking, and Developer Platforms portfolios. You will oversee customer onboarding and implementation, serving as the primary technical executive contact while proactively monitoring customer health scores and telemetry to ensure rapid time-to-value. You carry a variable quota tied to new business acquisition and account expansion, with commercial accountability for deep platform adoption, revenue retention, and identifying strategic cross-sell and upsell opportunities.
You will act as a trusted advisor throughout the entire customer lifecycle, maintaining deep relationships with key stakeholders from onboarding through maturity and renewal. The role emphasizes AI-augmented workflows—you will leverage AI agents and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing your time for high-value strategic advisory work.
Required qualifications include experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, or Sales Engineering. You must have broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms including serverless and edge computing. A proven track record in quota-carrying or revenue-aligned environments with strong understanding of SaaS metrics, business value translation, and enterprise sales cycles is essential.
