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Cloudflare is seeking a Senior Customer Engineer to drive technical go-to-market strategy within the SLED (State, Local, and Education) and Local Government sectors across the western US. This is a fully remote role, though candidates must reside in California or Arizona.
You will serve as a trusted technical advisor throughout the entire customer lifecycle—from initial discovery and architectural design through implementation, adoption, and account expansion. Unlike traditional sales engineering roles, you will maintain long-term ownership of customer relationships and carry a variable quota tied to new business acquisition and account growth.
Key responsibilities include:
• Leading technical discovery and building bespoke architectures tailored to public sector procurement and compliance standards across Cloudflare's Security, Networking, and Developer Platforms portfolios.
• Owning customer adoption and value realization by leading technical onboarding, serving as the primary executive and engineering contact, and proactively monitoring customer health scores to ensure rapid time-to-value.
• Driving commercial accountability by identifying cross-sell and up-sell opportunities based on product usage data and leading technical Quarterly Business Reviews (QBRs) to translate platform capabilities into measurable ROI.
• Leveraging AI-augmented workflows to automate routine administrative tasks (RFP responses, sandbox provisioning, telemetry monitoring), freeing your time for high-value strategic advisory work.
• Acting as a trusted technical advisor who understands the unique constraints, buying cycles, and compliance requirements of municipal and educational IT infrastructures.
You bring proven experience working with or selling into SLED, Local Government, or Municipal agencies, with deep knowledge of public sector procurement, compliance frameworks, and government IT environments. You have a background in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering. You combine strong technical depth with commercial acumen and the ability to translate complex architectural concepts into business value for C-level stakeholders.
