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Cloudflare is seeking a Senior Customer Engineer based in Shenzhen to serve as a trusted technical advisor throughout the entire customer lifecycle. You will own the technical relationship from initial discovery through long-term adoption and account expansion, operating as a quota-carrying technologist who bridges architectural complexity with business outcomes.
Key responsibilities include leading technical discovery and proof-of-concept engagements across Cloudflare's Security, Networking, and Developer Platforms portfolios. You will partner closely with Account Executives to build bespoke architectures and deliver compelling product demonstrations tailored to enterprise customer needs. As a trusted advisor, you'll maintain deep relationships with key stakeholders, ensuring continuous alignment between evolving customer business goals and Cloudflare's product roadmap.
You will carry a variable quota tied directly to new business acquisition and account growth, with commercial accountability for platform adoption, revenue retention, and identifying strategic cross-sell and up-sell opportunities. You'll lead technical Quarterly Business Reviews to translate platform capabilities into measurable ROI for C-level executives.
Leveraging AI-augmented workflows, you will automate routine administrative tasks such as RFP responses, security questionnaires, sandbox provisioning, and telemetry monitoring, freeing your time for high-value strategic customer advisory and architectural design work.
Required experience includes a background in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering. You should possess broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. A proven track record in quota-carrying or revenue-aligned environments with strong understanding of SaaS metrics and enterprise sales cycles is essential. Exceptional presentation and stakeholder management skills are required to bridge technical implementation details with C-suite business strategy. Bilingual fluency in English and Cantonese is required to support Hong Kong customers. Hands-on experience with Cloudflare's developer stack is highly desirable.
