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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients in the Saudi Arabia region, based in Dubai. This role bridges technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment architecture, and lifecycle expansion.
As a quota-carrying technologist within the GTM organization, you will own the entire customer journey rather than handing off after initial agreement. You will leverage AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design and measurable business outcomes.
Key responsibilities include:
**Technical Validation**: Partner with Account Executives to lead technical discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose Cloudflare architectures. Define scope, success criteria, and evaluation plans for Proof of Concepts and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case requirements. Take accountability for suitable solution deployment strategy as an integral part of all proposals.
**Customer Adoption & Value Realization**: Provide oversight to technical onboarding and implementation as the primary executive and engineering contact. Design structured migration and onboarding blueprints tailored to customer environments (DNS migrations, Zero Trust rollouts, WAF tuning). Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
**Commercial Accountability & Expansion**: Carry variable quota tied to new business acquisition and account growth. Ensure deep platform adoption, revenue retention, and identify strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives.
**Trusted Advisory**: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining deep relationships with key stakeholders from onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, security posture, and deployment confidence. Identify and remediate potential deployment risks early.
**AI Orchestration & Workflow Automation**: Leverage AI agents, Large Language Models, and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
