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Cloudflare is seeking a Senior Customer Engineer based in Nashville to serve as a trusted technical advisor and quota-carrying technologist within the GTM organization. You will own the technical relationship with enterprise customers across the entire lifecycle—from initial discovery through long-term adoption and account expansion.
In this role, you will identify and map customer business problems to Cloudflare's security, networking, and developer platform solutions. You'll build deep relationships with technical champions and C-level stakeholders, develop and present architectures tailored to each customer's needs, and lead proof-of-concept activities and technical onboarding. You will carry commercial accountability for new business acquisition and account growth, with a variable quota tied directly to your performance.
Key responsibilities include conducting technical discovery and building bespoke architectures, leading implementation and onboarding, monitoring customer health scores and telemetry to ensure rapid time-to-value, and identifying cross-sell and up-sell opportunities based on product usage. You'll also lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into measurable ROI for executives.
Cloudflare emphasizes AI-augmented workflows, enabling you to automate routine tasks like RFP responses, sandbox provisioning, and basic monitoring so you can focus on high-value strategic advisory. You'll represent Cloudflare externally at industry events, create thought leadership content, and demonstrate deep vertical or domain expertise.
The role reports to the Regional Customer Engineering Leader and is designed for someone who can operate as both a technologist and a commercial driver, maintaining continuous relationships with key stakeholders while ensuring platform adoption and revenue retention.
