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Cloudflare is seeking a Senior Customer Engineer for a named account in the Seattle area. This is a hybrid role reporting to the Regional Customer Engineering Leader within the GTM organization.
You will serve as a trusted technical advisor throughout the entire customer lifecycle, owning the technical relationship from initial discovery through long-term adoption and account expansion. Unlike traditional handoff models, you will maintain continuous deep relationships with key stakeholders, operating as a quota-carrying technologist.
Key responsibilities include:
• Technical Validation: Partner with Account Executives to lead technical discovery, architect bespoke solutions, and deliver compelling product demonstrations and Proof of Concepts across Cloudflare's Security, Networking, and Developer Platforms.
• Customer Adoption & Value Realization: Lead technical onboarding and implementation, serving as the primary executive and engineering contact. Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
• Commercial Accountability: Carry variable quota tied to new business acquisition and account growth. Identify strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives.
• Trusted Advisory: Maintain continuous relationships with key stakeholders from onboarding through maturity, renewal, and expansion.
• AI Orchestration: Leverage AI agents and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing time for strategic advisory work.
Required qualifications include experience in customer-facing technical roles (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer), broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. You must have a proven track record in quota-carrying or revenue-aligned environments with strong understanding of SaaS metrics and enterprise sales cycles. Exceptional presentation and stakeholder management skills are essential.
