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Cloudflare is seeking a Senior Customer Engineer for the Los Angeles region to serve as a trusted technical advisor and quota-carrying technologist throughout the entire customer lifecycle. You will partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio of Security, Networking, and Developer Platforms.
Key responsibilities include:
• Technical Validation: Lead technical discovery and build custom architectures for enterprise customers, delivering compelling demos and PoCs.
• Customer Adoption & Value Realization: Own technical onboarding and implementation, serving as the primary technical contact. Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
• Commercial Accountability & Expansion: Carry a variable quota tied to new business acquisition and account growth. Drive deep platform adoption, retain revenue, and identify strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
• Trusted Advisory: Maintain continuous, deep relationships with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• AI Orchestration & Workflow Automation: Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and telemetry monitoring, freeing time for strategic customer advisory.
Required qualifications include experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer), broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. You must have a proven track record in quota-carrying or revenue-aligned environments with strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Exceptional presentation and stakeholder management skills are essential, with the ability to bridge technical implementation details and high-level C-suite business strategy.
