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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and quota-carrying technologist for named enterprise accounts. You will own the complete customer journey from initial technical discovery through long-term adoption and expansion, partnering closely with Account Executives to drive measurable business outcomes.
Key responsibilities include leading technical validation and discovery, building bespoke architectures, and delivering compelling product demonstrations and Proof of Concepts across Cloudflare's Security, Networking, and Developer Platforms. You will oversee technical onboarding and implementation, serving as the primary executive and engineering contact, while proactively monitoring customer health scores and telemetry to ensure rapid time-to-value.
You carry a variable quota tied directly to new business acquisition and account growth, with commercial accountability for deep platform adoption, revenue retention, and identifying strategic cross-sell and up-sell opportunities. You will lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives.
The role emphasizes AI-augmented workflows, leveraging AI agents and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing your time for high-value strategic advisory.
Required experience includes a customer-facing technical background in Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering roles. You should have broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms (serverless, edge computing, API-driven workflows). A commercial mindset with proven quota-carrying experience, understanding of SaaS metrics and enterprise sales cycles, is essential. Exceptional presentation and stakeholder management skills, capable of bridging technical implementation and C-suite strategy, are critical.
