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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and quota-carrying technologist for enterprise customers. You will own the technical relationship across the entire customer lifecycle—from initial discovery and proof-of-concept through long-term adoption and account expansion.
In this role, you'll partner closely with Account Executives to lead technical discovery, design bespoke architectures, and deliver compelling product demonstrations across Cloudflare's Security, Networking, and Developer Platforms. You'll be responsible for technical validation, customer onboarding, and implementation, serving as the primary technical contact for key stakeholders.
You'll carry a variable quota tied to new business acquisition and account growth, with direct commercial accountability for platform adoption, revenue retention, and identifying cross-sell and up-sell opportunities. You'll leverage customer health scores and telemetry to ensure rapid time-to-value and proactively resolve integration bottlenecks. A key aspect of the role is conducting technical Quarterly Business Reviews (QBRs) that translate platform capabilities into measurable ROI for C-level executives.
The role emphasizes AI-augmented workflows—you'll use AI agents and internal platforms to automate routine tasks like RFP responses, sandbox provisioning, and telemetry monitoring, freeing your time for high-value strategic advisory work.
You should have experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer), broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. A commercial mindset, proven track record in quota-carrying environments, and exceptional presentation and stakeholder management skills are essential.
