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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients. You will bridge technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment architecture, and lifecycle expansion.
As a quota-carrying technologist within the GTM organization, you will own the full customer lifecycle rather than handing off after initial agreement. You will leverage AI-augmented workflows to eliminate administrative overhead and focus on high-value architectural design and measurable business outcomes.
Key responsibilities include:
**Technical Validation**: Partner with Account Executives to lead technical discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose Cloudflare architectures. Define scope, success criteria, and evaluation plans for Proof of Concepts and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements. Take accountability for suitable solution deployment strategy as an integral part of all proposals.
**Customer Adoption & Value Realization**: Provide oversight to technical onboarding and implementation (not executing implementation yourself), serving as the primary executive and engineering contact. Design structured migration and onboarding blueprints tailored to customer environments (DNS migrations, Zero Trust rollouts, WAF tuning). Act as lead consultant for customer engineering teams. Partner with Account Executives on discovery, demos, onboarding, technical health, risk assessment, and expansion strategy. Proactively monitor customer health and identify expansion opportunities.
**Account Expansion**: Identify and drive expansion opportunities by understanding customer business objectives and technical roadmaps. Serve as trusted advisor for architectural decisions and technical strategy. Collaborate cross-functionally to ensure customer success and retention.
You will work with enterprise and mid-market customers, translating their complex infrastructure needs into Cloudflare solutions while maintaining accountability for customer outcomes and revenue impact.
