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Cloudflare is seeking a Senior Customer Engineer for the LATAM region, based in Santiago, Chile. In this hybrid role, you will drive the technical go-to-market strategy and act as a trusted advisor who owns the technical relationship from initial discovery through long-term adoption and account expansion.
As a Customer Engineer at Cloudflare, you combine deep technical expertise with consultative selling skills. You will work closely with enterprise customers to understand their complex infrastructure challenges, design solutions using Cloudflare's global network and security platform, and guide implementations that deliver measurable business outcomes. Your role bridges the gap between sales and customer success, ensuring customers achieve their technical and business objectives.
Cloudflare's mission is to help build a better Internet. The company operates one of the world's largest networks, powering millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without requiring hardware installation, software deployment, or code changes. The platform leverages an intelligent global network that improves with every request, delivering significant performance gains and reducing security threats.
You will be expected to develop deep product knowledge across Cloudflare's solutions (DDoS protection, WAF, load balancing, serverless computing, Zero Trust security, and more), conduct technical discovery calls, architect solutions tailored to customer needs, and support proof-of-concept implementations. The role requires strong communication skills to translate technical concepts for both technical and non-technical stakeholders, and the ability to identify expansion opportunities within existing accounts.
Cloudflare values builders who see problems others have normalized and possess AI-native curiosity to create solutions. The culture emphasizes iteration, leveraging AI to ship faster, and sharing improvements across teams. You should thrive in a fast-paced environment where curiosity trumps bureaucracy.
