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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and quota-carrying technologist within the GTM organization. Reporting to the Regional Customer Engineering Leader, you will own the technical relationship with enterprise customers across the entire journey—from initial discovery through long-term adoption and account expansion.
Key responsibilities include leading technical discovery and building bespoke architectures across Cloudflare's Security, Networking, and Developer Platforms portfolios. You will deliver compelling product demonstrations and Proof of Concepts (PoCs) tailored to customer needs, partnering closely with Account Executives throughout the sales cycle.
Beyond initial deal closure, you will drive customer adoption and value realization by leading technical onboarding, implementation, and serving as the primary technical contact. You will monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and proactively identify risks.
Commercial accountability is central to the role. You carry a variable quota tied to new business acquisition and account growth, with direct responsibility for platform adoption, revenue retention, and identifying cross-sell and upsell opportunities based on usage data. You will lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into measurable ROI for C-level executives.
The role leverages AI-augmented workflows to eliminate administrative toil, allowing you to focus on high-value architectural design and driving measurable business outcomes. You will act as a trusted technical advisor, combining deep product expertise with commercial acumen to expand Cloudflare's footprint within your territory.
