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Salary: USD 140,600 - 167,900 / annual
Fin is an AI Customer Agent company that helps businesses deliver exceptional customer experiences through its AI-powered support platform. The Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences.
As Senior Customer Education Manager for Live Programs, you will own the live training program end-to-end, from curriculum design and content creation to delivery and strategic customer support. You'll design and deliver engaging live experiences including webinars, cohorts, in-person workshops, and Fin's flagship annual Academy Live event. This is a high-visibility role where you'll regularly present to users, administrators, and C-suite audiences, shaping how Fin shows up in customer interactions.
Key responsibilities include: setting the vision, roadmap, and success metrics for live education programs; designing and delivering engaging live experiences to drive customer outcomes and retention; partnering with the Deployment Services team to create tailored training for Enterprise customers; collaborating with the broader Customer Education team to maintain a cohesive, end-to-end learning curriculum; and continuously iterating on offerings based on customer feedback and cross-functional input to increase impact on onboarding, feature adoption, and automation rates.
You'll need 8+ years of training experience with 3–5 years in a SaaS or tech environment, plus professional services and/or customer success background. Strong grasp of adult learning principles, proven content design skills, and ability to communicate complex technical and AI concepts clearly are essential. You must have strong executive presence, ability to deliver compellingly to large and small audiences, and superb program management skills including stakeholder management and end-to-end project leadership. The role requires travel to support live events and customer engagements throughout the year.
