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Nerdio is a Series C SaaS company that enhances Microsoft's Azure Virtual Desktop, Windows 365, and Intune platforms, delivering automation and management features that reduce Azure compute and storage costs by up to 80%. The company serves enterprise IT professionals and partners managing cloud-based virtual Windows endpoints across hybrid workforces.
As a Senior Customer Account Manager, you will own the full post-sale relationship for a portfolio of Enterprise accounts, serving as the primary customer touchpoint from deal close through onboarding, ongoing value delivery, expansion, and renewal. Your success is measured by net revenue retention and account health across your book.
Key responsibilities include:
• Own the strategic customer relationship post-sale, focused on outcomes, relationship health, and business alignment with Enterprise accounts.
• Drive onboarding and adoption by building and aligning onboarding plans with customers and internal teams (Technical Account Managers, Account Executives, Solutions Engineers, Training) to ensure rapid value realization.
• Lead Executive Business Reviews that connect progress to customer goals, align on product roadmap, and maintain engagement with key stakeholders on a regular cadence.
• Monitor account health using data-driven insights and engagement signals to identify and mitigate risk or satisfaction gaps before escalation.
• Surface and route expansion opportunities by identifying qualified upsell and cross-sell prospects and collaborating with Account Executives to grow the value of your portfolio over time.
The role requires someone collaborative, empathetic, and driven—someone who thrives in a fast-moving environment and wants to be part of the Azure Virtual Desktop transformation that Microsoft and Nerdio are leading.
