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Fever is the world's leading tech platform for culture and live entertainment, operating in 55+ countries with 300+ million monthly users. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to culture and entertainment through data-driven technology.
The CRM team focuses on building lasting relationships with users throughout their lifecycle. You will manage the activation of customer data to develop and execute end-to-end CRM strategy and communications plans across email, push notifications, and in-app messaging. Your responsibilities include:
• Develop and execute multi-channel CRM communications strategies that drive user engagement and retention
• Continuously refine retention strategies and apply CRM best practices to deliver outstanding customer experiences
• Support the CRM Manager in defining customer lifecycle stages and contact strategies across all touchpoints
• Define key customer segments for improved targeting and program effectiveness
• Own campaign success metrics, tracking, and analysis; ensure all activity is insight-driven and measurable
• Deliver weekly/monthly reporting and ad hoc deep-dive analyses
You bring 3+ years of experience in digital marketing and CRM across mobile and web environments. You are analytical, data-driven, and passionate about customer engagement. You stay current with CRM best practices and can translate customer insights into actionable strategies. This is a hands-on role supporting a growing team in a fast-paced, mission-driven organization.
