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Convene is opening a new 54,000-square-foot events venue in London's West End (One Rathbone Square) in Spring 2027, designed as a premier destination for conferences, brand showcases, luxury receptions, and bespoke gatherings. The venue combines signature hospitality with advanced production technology for immersive experiences.
As Senior Conference & Events Manager, you will lead the opening team and shape the culture, guest experience, and long-term success of this flagship venue. You'll manage all aspects of events operations, balancing strategic vision with meticulous attention to detail.
**Key Responsibilities:**
*Day-to-Day Operations:*
- Overall responsibility for Events Operations and direct management of the Events Operations team and Conference Services Team
- Oversee staff rotas and ensure effective communication across all front-of-house departments
- Manage external cleaning contracts with monthly reviews and consistent monitoring
- Drive yearly, monthly, and unplanned maintenance requirements
- Monitor and review front-of-house systems, implementing improvements
- Ensure Health & Safety compliance across the venue
- Maintain highest standards of delivery and customer service in line with company performance policies
*Guest Experience & Client Relations:*
- Deliver exceptional customer service across all events
- Seek and monitor client feedback, maintaining detailed records
- Develop and implement action plans based on feedback
- Handle complaints professionally and professionally
- Target 90% Venue Verdict customer feedback score and 9-10 Net Promoter Score
- Maintain excellent client communication to ensure unforgettable experiences
*Financial & Commercial Management:*
- Understand and support the company business plan, ensuring FOH targets align with overall objectives
- Implement and maintain tracking and stock control systems with effective rotation and monthly counts
- Control purchase order systems with operations
- Manage invoicing and inventory
- Oversee labour management to ensure optimal staffing
- Contribute to running a profitable venue aligned with company vision
**Requirements:**
- 3+ years leadership experience in event venue management, client/membership experience, hospitality, or related field
- Strong operational management skills with ability to understand and manage Client Service and Conference Service departments
- Proven ability to build and maintain excellent teams
- Commercial and financial acumen
- Excellent client management and communication skills
- Ability to balance big-picture strategy with attention to detail
