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Salary: USD 145,000 - 220,000 / annual
PagerDuty (NYSE:PD) is seeking a Senior Competitive Intelligence Manager to build and run the company's competitive intelligence program. This role serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights, and effective strategies to win deals.
You will report directly to the Senior Director of PMM Operations and partner closely with product marketing, product management, marketing, field enablement, and the sales organization.
Key responsibilities include:
- Define, execute, and optimize the competitive intelligence program through feedback and engagement with cross-functional teams and the field
- Equip the sales team with key positioning and messaging via battlecards, bulletins, internal training, and enablement to navigate competitor activity
- Uncover competitive differentiation and maintain thorough knowledge of win/loss analysis and competitor capabilities
- Monitor and assess competitor activity, reporting timely insights to stakeholders and field teams
- Train field teams regularly on the latest competitor intelligence and winning strategies
- Collaborate with product and PMM teams to articulate messaging and GTM approaches
- Provide independent win/loss analysis through external interview programs, reporting to Product, PMM, and Marketing leadership
- Leverage AI and automation tools to speed up and improve research and content delivery
Required qualifications:
- 5+ years of leading competitive intelligence for products or product lines; SaaS B2B strongly preferred
- Deep fluency in IT and Digital Operations
- Field-focused mindset with obsession for providing sales teams the best messages, tools, and differentiation strategies
- Strong ability to frame problems, balance trade-offs, and synthesize clear solutions
- Proven ability to plan work, drive through ambiguity, and deliver timely, high-quality content
- Skill in organizing complex information, simplifying essentials, and inspiring the field
- Desire to work with AI tools to automate and improve intelligence delivery
Preferred qualifications include fluency in SRE and DevOps domains, and technical aptitude for deeper conversations with engineers.
PagerDuty is a leader in Digital Operations Management, trusted by over 13,000 organizations including 60 Fortune 100 companies. The company is expanding rapidly as a platform for Digital Operations Management using AI/ML and automation, growing adoption across Development, IT, Customer Service, Security, and other teams.
