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Scopely is seeking a Senior Community Manager to lead community engagement for Marvel Strike Force, a squad-based Hero Collector RPG. This role bridges the studio and player community, serving as the authentic voice of the game across all community channels and advocating for player needs within the organization.
Key responsibilities include:
- Daily engagement with players (free-to-play, regular customers, and VIPs) across all community platforms, maintaining high-quality, authentic interactions
- Translating community sentiment, trends, and feedback into strategic insights that inform product decisions
- Developing and executing player communication strategies for major launches, sensitive issues, and critical moments, including transparent communication about bugs and incidents
- Owning the strategy and continuous improvement of community initiatives, campaigns, and player programs that foster belonging and peer-to-peer connection
- Cross-functional collaboration with Product, Live Ops, CRM, and Player Experience teams throughout feature development and launches
- Ensuring the community is informed when their feedback drives studio decisions
- Mentoring Community Managers on knowledge sharing, process improvement, and communication standards
Required qualifications:
- 5+ years in community management, social engagement, or player engagement roles
- Proven experience managing community programs for live-service games
- Strong judgment in player communication, prioritization, and escalation handling
- Cross-functional collaboration experience with Marketing, Product, Live Ops, and Player Experience teams
- Excellent written and editorial skills with ability to adapt tone to different player contexts
- Demonstrated ability to translate player sentiment into actionable recommendations
- Data-informed approach using engagement and feedback metrics to drive improvements
- Strong organizational skills managing multiple priorities in fast-paced live environments
Bonus experience includes work on large midcore F2P mobile games, creator program support, and community-led content initiatives.
