SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 142,800 - 0 / annual
Duolingo is seeking a Senior Community Manager to shape how millions of learners engage with the platform. You will work hand-in-hand with the Head of Community to build and scale the community function from the ground up, defining structure, best practices, and vision for a high-impact global community.
You will own day-to-day community operations across core channels including Reddit and Discord, driving engagement, conversation quality, and member experience. Key responsibilities include managing relationships with moderators, ambassadors, and superfans; developing scalable processes and playbooks that uphold safety, trust, and Duolingo's signature tone; monitoring community health and sentiment to identify risks and opportunities; and launching initiatives that grow participation and long-term community value.
You will partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community's voice into the organization's decision-making.
Required experience includes community management for a consumer-facing brand at scale, proven success growing and engaging online communities across multiple platforms, strong instincts for tone and internet culture dynamics, experience managing moderators and similar stakeholder groups, data-driven decision-making with both qualitative and quantitative analysis, excellent cross-functional collaboration skills, and ability to navigate complex community conversations. You should be an active Duolingo user.
Exceptional candidates will have built community programs with 1M+ members, experience shifting sentiment and scaling advocates through community programs, international community management experience, and demonstrated excellence in both strategic planning and hands-on execution.
