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Salary: USD 142,800 - 0 / annual
Duolingo is seeking a Senior Community Manager to shape how millions of learners engage with the platform. You will work hand-in-hand with the Head of Community to build and scale the community function from the ground up, defining structure, best practices, and vision for a high-impact global community.
Day-to-day, you'll own engagement across core community channels including Reddit and Discord, driving conversation quality and member experience. You'll build and maintain strong relationships with moderators, ambassadors, and superfans—cultivating joy, trust, safety, and belonging through every interaction. You'll develop scalable processes, playbooks, and frameworks that uphold safety standards while maintaining Duolingo's signature tone and culture.
You'll monitor community health and sentiment, identifying emerging risks and opportunities for continuous improvement. You'll launch initiatives that grow participation and long-term community value, while partnering closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community's voice into the organization's decision-making.
Ideal candidates have proven experience managing consumer-facing communities at scale across multiple platforms. You should have strong instincts for tone, voice, and internet culture dynamics, with experience managing moderators and similar stakeholder groups. A data-driven approach to decision-making, excellent cross-functional collaboration skills, and experience navigating complex community conversations are essential. Active Duolingo users are preferred.
Exceptional candidates will have built community programs with 1M+ members, experience shifting sentiment and building advocates, international community management experience, and the ability to excel at both strategic planning and hands-on execution.
