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ServiceNow is hiring a Senior Commercial Account Executive to join its expanding Commercial Sales team in Dublin. This role focuses on strategically prospecting into new accounts, expanding usage within the existing customer base, and ensuring customers derive continuous value from the NOW Platform.
You will manage sales opportunities and business relationships with influential contacts across Small, Mid-Market, and Commercial accounts. Key responsibilities include understanding organizational business drivers, challenges, and pain points, then mapping ServiceNow solutions to address them. You'll strategically prospect within key verticals to develop new opportunities and pipeline, following the Value Selling sales process to win new business, expand within existing accounts, and ensure contract renewals.
You will collaborate with an extended team including Sales Specialists, Solution Consultants, Renewal Sales, and Customer Service to coordinate resources and progress sales cycles. You'll provide timely and accurate information to management on forecasting, territory plans, and strategic account plans. Daily, monthly, and quarterly KPI metrics include new prospect meetings, pipeline generation, ACV bookings, and renewal rates.
The role includes mentoring team members and working on collaborative projects to bring value to the team. Occasional travel for training and meetings may be required.
Required qualifications include 1-3+ years of full sales cycle experience in software or solution sales, demonstrable success in telesales, lead follow-up, cold calling, or new business sales capacity, and experience selling enterprise-class solutions via telephone and video conference. You should have a thorough understanding of complex sales cycles, excellent listening and communication skills, and strong relationship-building abilities. Experience with sales force automation, ERP, or IT infrastructure management technologies is a plus. Italian language proficiency is required for this role.
