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Apptronik is a human-centered robotics company developing AI-powered robots to support humanity across manufacturing, logistics, healthcare, and beyond. Their flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people.
As Senior Application Engineer for Customer Experience, you will own the full lifecycle of Apollo demonstrations at the California office and at events worldwide. You will design, build, and operate the robot behaviors and workcell environments that bring Apollo to life for executives, customers, investors, and partners—applying the same engineering discipline and rigor used in customer field deployments.
Key responsibilities include:
**Requirements & Strategy:** Partner with Sales, Marketing, and Customer Success to define demonstration objectives and success criteria. Serve as the definitive technical voice on Apollo's demonstrable capabilities, providing honest assessments of what can be shown credibly and reliably. Translate visit objectives into scenario designs grounded in real customer problems and workflows.
**Design & Architecture:** Design demonstration scenarios using the same structured approach as customer field deployments, including clear requirements, success criteria, risk assessment, and documented architecture. Define comprehensive fallback architectures and failure-mode mitigation strategies to protect demonstration integrity under live conditions. Build and maintain demonstration-specific simulation environments using tools such as NVIDIA Isaac Sim, Gazebo, or MuJoCo to validate robot behaviors before live deployment.
**Build & Integration:** Develop, configure, and tune demo applications and robot behaviors, reusing production-grade software where possible. Build and own the Apollo demonstration environment at the California office, including hardware configuration and staging. Drive demonstration readiness through rigorous rehearsal, systematic testing, and issue tracking.
**Execution:** Own every aspect of live demonstration execution—pre-flight checks, real-time robot operation, presenter support, and calm, decisive triage and recovery when issues arise. Capture feedback from demonstrations and serve as a direct channel between customer experience and product teams.
Operating with significant autonomy as the senior technical presence at the California satellite office, you will represent Apptronik's engineering capability to the company's most critical audiences. This is a high-visibility, high-impact role at the intersection of robotics, customer engagement, and product storytelling.
