SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Icertis, the global leader in AI-powered contract intelligence, is seeking a Senior Analyst for Billings & Collections to join its Order-to-Cash (O2C) operations team in Pune. This hands-on role serves as the primary point of contact for assigned customers and internal business partners, blending execution with analytics to drive billing accuracy, collections performance, and operational excellence.
Key Responsibilities:
Billing & Collections: Manage end-to-end billing activities across SaaS subscriptions and Professional Services engagements (milestone-based, fixed-fee, T&M, and project-based invoicing). Review customer contracts, SOWs, Change Orders, and Amendments to ensure accurate billing setup. Act as first POC for assigned customers on billing matters, managing escalations professionally. Partner with Sales, Revenue Operations, Deal Desk, and Order Management to resolve disputes and billing complexities. Own collections performance for assigned customer portfolio, proactively driving recovery of overdue balances, dispute resolution, payment plan negotiations, and DSO reduction. Conduct regular collection review calls with customers and internal stakeholders.
Reserves & Accounting: Support month-end close activities including AR reconciliations, unapplied cash analysis, billing accruals, uninvoiced AR, and reserve calculations. Demonstrate strong understanding of AR, deferred revenue, bad debt reserves, credit memo accounting, and GL impacts. Maintain audit-ready reconciliations and supporting schedules. Partner with Revenue Accounting to ensure accurate contract execution and revenue recognition compliance.
Reporting & Forecasting: Prepare monthly reporting packs and dashboards on collections, DSO, aging, reserves, and disputes. Support cash collection forecasting using data analysis and business judgment. Track variances and contribute to process automation using AI-driven tools.
Leadership & Development: Guide junior team members, mentor on best practices, and contribute to process improvements. This role offers a pathway to future managerial responsibilities by combining technical expertise with leadership potential.
Required Qualifications:
- CA Inter, MBA (Finance), or Commerce Post-Graduate with strong accounting knowledge
- 7-10 years of experience in Billing, Collections, AR Accounting, or Order-to-Cash operations in SaaS, technology, or enterprise B2B environments
- Strong knowledge of AR accounting, reserves, reconciliations, and billing controls
- Hands-on experience with Salesforce CRM and NetSuite ERP for quote-to-cash activities
- Advanced Excel proficiency (functions, pivot tables) and reporting tools (Power BI, Tableau)
- Exposure to AI/automation in finance (predictive collections, intelligent dashboards, RPA)
- Strong customer-facing skills and ability to handle escalations
- Excellent cross-functional coordination abilities
- Self-motivated, ownership-oriented, and proactive problem-solver
- Willingness to work flexible shifts to overlap with US hours and availability for morning/evening meetings
The role is hybrid with office presence encouraged. Icertis values fairness, openness, respect, teamwork, and execution in all interactions.
