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Salary: EUR 63,000 - 93,000 / annual
Deliveroo is seeking a Senior Account Manager Team Lead to lead the strategic expansion of the New Vertical segment (Grocery and Retail) in Italy. This is a leadership role combining commercial responsibility with people management in a fast-growing marketplace business.
You will lead a team of Account Managers dedicated to the Grocery and Retail segment, owning commercial results and defining strategy to achieve quarterly and yearly goals. Key responsibilities include setting team goals and individual development plans, leading negotiations with senior partners, and managing relationships with key stakeholders. You'll work closely with Marketing, Merchandising, and Operations teams to drive business results and improve partner outcomes.
The role requires quarterly planning and forecasting with HQ Strategy & Finance teams, mentoring team members to foster professional growth, and collaborating with the broader New Businesses leadership team on high-impact projects. You'll be responsible for pulling marketing and merchandising levers to impact business results and ensure excellent customer experience.
Required qualifications include at least 5 years in commercially focused roles with team management and development responsibility, direct people management experience (goal setting, performance evaluation, team development), and a track record of exceeding commercial targets. Experience in Retail, Grocery, or FMCG sectors is a plus. You should have strong analytical skills, commercial and marketing acumen, customer obsession, and the ability to think strategically while executing tactically. Excellent stakeholder management and inspiring leadership capabilities are essential.
Deliveroo is now part of DoorDash, bringing greater scale and reach. You'll work in a collaborative, values-driven environment with autonomy and real responsibility. The role offers visibility and impact, fast learning in an entrepreneurial setting, and career development opportunities as the business evolves.
