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Diligent is seeking a Senior Account Manager to drive revenue growth and deepen customer engagement within highly regulated markets. This is a high-impact individual contributor role focused on expanding product adoption among existing customers and acquiring new clients for Diligent's governance, risk and compliance (GRC) SaaS platform.
You will be responsible for the full sales cycle, from prospecting and pipeline management to deal closure and accurate forecasting. Acting as a trusted advisor, you will develop deep product expertise, build strategic relationships with senior stakeholders, and lead account planning initiatives. Your role involves understanding complex customer needs and developing solutions aligned with the Diligent One Platform, a consolidated GRC solution serving over 1 million users and 700,000 board members.
Key responsibilities include: prospecting new and existing business within designated verticals and territories for complex accounts with longer sales cycles; adopting a solutions-selling approach; building deep customer relationships and connecting them with internal stakeholders; developing and executing account plans to meet revenue targets and customer needs; coordinating sales stakeholders across multiple assigned accounts; creating specialized business plans that drive new business and upsells; maintaining feedback loops with product management on customer pain points; demonstrating sales excellence using Diligent's approved sales methodology; effectively utilizing sales tools and SFDC to prospect, schedule meetings, and generate bookings; and maintaining accurate forecasting and reporting on projected bookings and closed deals.
You will also demonstrate deep understanding of the competitive landscape and customers' business strategies, and lead the coordination of internal sales resources to prioritize actions based on customer needs and account risk.
Diligent is headquartered in New York with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. The company is an AI leader in GRC solutions, helping organizations clarify risk and elevate governance. The role follows a hybrid work model with an expectation to work onsite at least 50% of the time if within commuting distance to a Diligent office.
REQUIREMENTS:
- 4+ years of success in account management, new business acquisition, and exceeding revenue targets, ideally within highly regulated industries, SaaS, or GRC space
- Proven experience with sales methodologies such as MEDDIC, Challenger, and Command of the Message
- Ability to build trust and influence senior leaders and stakeholders at all organizational levels
- Passion for continuous learning and sharp understanding of both internal products and external industry trends
- Exceptional presentation, negotiation, and interpersonal skills that inspire confidence and drive outcomes
- Knack for aligning technology solutions with business objectives to deliver measurable value
- Self-motivation, resilience, and results-driven approach to thrive in a dynamic, fast-paced environment
