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Trustpilot is a profitable, high-growth FTSE-250 company operating the world's largest open customer review platform with over 350 million reviews and 60 million monthly active users globally.
As a Senior Account Manager for the ANZ region, you will own a high-value portfolio of market-leading customers including brands such as Canva, Wesfarmers, and Medibank. You will serve as a strategic commercial lead, moving beyond vendor relationships to position yourself as a trusted partner who drives measurable business value and long-term ROI. Your role requires sophisticated navigation of large-scale, complex organizations to unlock and drive new growth opportunities.
Key responsibilities include:
- Developing and maintaining executive-level relationships to position Trustpilot as mission-critical
- Navigating large enterprise structures to identify key decision-makers and build C-suite influence
- Owning the end-to-end renewal process, proactively identifying and mitigating churn risks and competitor threats
- Driving expansion through upsell and cross-sell opportunities to achieve strong Net Revenue Retention (NRR)
- Leveraging financial acumen to understand client budget cycles and business metrics, ensuring accurate Salesforce forecasting
- Partnering cross-functionally with Customer Success, Product, and Engineering to align roadmap with ANZ market requirements
Trustpilot offers flexible working options, a buzzy office at 55 Collins Street in Melbourne, competitive compensation including quarterly commission and annual bonus, 25 days holiday plus public holidays, two paid volunteering days annually, learning and development through Trustpilot Academy and Blinkist, superannuation, salary continuance and life insurance, Headspace access, 24/7 Employee Assistance Plan, paid parental leave, and a cycle to work scheme.
REQUIREMENTS:
- Prior experience in customer success, account management, or customer support roles in a SaaS or technology environment
- Proficiency in MEDDIC sales methodology and significant Salesforce experience (highly regarded)
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention results
- Technical confidence to guide customers through setup, usage, and best practices
- Strong communication and relationship-building skills across multiple stakeholder levels
- Comfortable working with data and insights to identify trends, risks, and opportunities
- Collaborative team player who works effectively with Account Managers, Product, and Marketing
- Commercial acumen with proven success in achieving revenue targets and ROI-based selling
- Strategic planning skills: ability to build detailed account plans and stakeholder maps for complex, multi-layered organizations
- Deep understanding of the SaaS ecosystem, digital marketing, and how digital transformation drives business value within the ANZ market
- Understanding of the digital advertising/search marketing industry (preferred)
