SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Flexport is a global logistics and supply chain technology platform that moves over $19B in merchandise annually across 112 countries. As a Senior Account Manager based in Amsterdam, you will be responsible for managing and growing key client relationships while ensuring exceptional service delivery.
Key responsibilities include:
- Build and maintain strategic relationships with key client executives and stakeholders, navigating complex organizational hierarchies to deepen Flexport partnerships.
- Conduct regular client health reviews to monitor account performance and identify improvement opportunities.
- Identify, develop, and close upsell, cross-sell, and renewal opportunities by leveraging deep knowledge of client supply chain operations.
- Monitor client financial health, manage payment schedules, and ensure consistent billing practices.
- Lead client onboarding processes and establish standard operating procedures for new accounts.
- Scope and guide implementation timelines for new opportunities and clients.
- Collaborate globally with counterparts in Asia, North America, and Latin America to ensure consistent account management experiences.
- Work with Global Operations teams to monitor client metrics, address escalations, and resolve issues efficiently.
- Develop and present regular client touchpoint content demonstrating value realization and performance improvement opportunities.
- Architect 3-year supply chain roadmaps aligned with clients' global business objectives.
- Drive product adoption and ensure clients realize full value from Flexport solutions.
- Mentor and coach fellow Account Managers on best practices for client support and long-term partnership building.
- Maintain detailed client data in Salesforce to track account health and identify improvement opportunities.
Required qualifications:
- 5+ years of experience in supply chain operations, sales, account management, or client-facing roles.
- 2+ years of logistics, freight forwarding, or supply chain experience.
- Client-centric mindset with obsession for client outcomes and understanding of their business goals.
- Hands-on, process-oriented approach with strong problem-solving skills.
- Proven track record of cross-selling products with consultative approach.
- Strong business acumen and attention to detail.
- Ability to work independently and manage complex client relationships.
