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Diligent is seeking a Senior Account Manager to drive revenue growth and deepen customer engagement with their AI-powered governance, risk, and compliance (GRC) SaaS platform. This is a high-impact individual contributor role based in London, focused on expanding product adoption among existing customers and acquiring new enterprise clients.
You will own the full sales cycle for complex accounts with longer sales cycles within your designated vertical or territory. Key responsibilities include prospecting new and existing business, developing solutions-based approaches aligned with customer needs, building deep relationships with prospects and customers, and executing account plans to meet revenue targets. You'll coordinate with internal stakeholders to drive integrated account wins, develop specialized business plans that generate upsells and new business, and maintain a feedback loop with product management on customer pain points.
You'll demonstrate sales excellence using Diligent's approved sales methodology, effectively utilize sales tools and Salesforce to manage opportunities and forecasting, and develop a deep understanding of the competitive landscape and industry direction. Acting as a trusted advisor, you'll present business plans to customers, influence senior leaders across organizational levels, and align technology solutions with business objectives to deliver measurable value.
Required qualifications include 4+ years of success in account management and new business acquisition with a track record of exceeding revenue targets, ideally in highly regulated industries, SaaS, or GRC. You should have proven experience with sales methodologies such as MEDDIC and Challenger Selling, exceptional presentation and negotiation skills, and the ability to build trust with senior stakeholders. Self-motivation, resilience, and a results-driven approach are essential to thrive in this dynamic, fast-paced environment.
