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DEUNA is a rapidly growing fintech startup revolutionizing global commerce with ATHIA, an AI-powered orchestration and payments platform. The company helps large enterprises boost approval rates, reduce costs, and unlock new revenue. With deep integrations across 300+ payment service providers and alternative payment methods, DEUNA powers over 20% of Mexico's digital economy and is expanding into the U.S. market to serve large retailers, marketplaces, airlines, and QSRs.
As a Senior Account Manager, you will own a portfolio of strategic customers, acting as a trusted partner to merchants and helping them maximize the value of DEUNA's solutions. You will be an individual contributor responsible for managing and growing relationships with key accounts, ensuring customer satisfaction, retention, and business growth.
Key responsibilities include:
- Managing a portfolio of strategic customers and building long-term relationships with key stakeholders
- Becoming a trusted advisor by understanding customers' business models, objectives, challenges, and priorities
- Maintaining regular communication to ensure alignment, satisfaction, and successful product adoption
- Identifying potential risks and proactively developing action plans to address customer needs
- Identifying opportunities to increase customer value through product adoption, upselling, and cross-selling
- Partnering with Commercial teams to support account growth strategies
- Developing a strong understanding of DEUNA's products, solutions, and payment ecosystem
- Gathering customer feedback and translating insights into actionable recommendations for Product and Operations teams
- Working closely with Sales, Product, Engineering, Operations, Finance, and Support teams to solve customer challenges
- Monitoring account health, engagement, usage, and customer satisfaction indicators
- Maintaining accurate customer information in CRM and preparing customer updates and business reviews
The ideal candidate is a customer-focused professional with strong business acumen, excellent relationship-building skills, and experience managing strategic accounts in fast-paced technology environments.
REQUIREMENTS:
- 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or similar customer-facing roles
- Experience managing B2B customers, preferably enterprise or high-growth accounts
- Proven ability to build trusted relationships with customers and internal stakeholders
- Experience driving retention, adoption, and account growth
- Strong commercial mindset and customer orientation
- Ability to understand business needs and translate them into solutions
- Strong communication, negotiation, and presentation skills
- Ability to work independently and manage multiple priorities
- Advanced English proficiency
PREFERRED QUALIFICATIONS:
- Experience in fintech, payments, e-commerce, SaaS, or technology companies
- Knowledge of payment ecosystems, merchant operations, transaction flows, and digital commerce
- Experience working with APIs, integrations, or technical products
- Experience managing complex customer environments
