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Aurora Solar is seeking a Senior Account Manager to own and grow a portfolio of customers across Europe, primarily in Germany, the UK, and France. This is a hybrid role based in London.
You will drive retention, adoption, and expansion of Aurora's solar design and project management software by building strong relationships with customer stakeholders—solar installers, EPCs, and developers—and connecting Aurora's solutions to their business goals. As a trusted advisor, you'll identify opportunities to deepen product usage, introduce new solutions, and ensure customers achieve measurable returns on their investment.
Key responsibilities include:
- Managing a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion
- Leading renewals and commercial negotiations, including early renewals, amendments, and custom pricing
- Developing and executing strategic account plans with measurable usage growth targets
- Building pipeline through identifying upsell and cross-sell opportunities
- Using product usage data and customer insights to forecast expansion and mitigate churn risk
- Leading executive business reviews and strategic conversations aligned on goals and ROI
- Collaborating across Product, Sales Engineering, Implementation, Support, and Marketing teams
Required qualifications:
- 5+ years in account management, customer success, or sales within SaaS, energy technology, or related fields
- Proven track record growing customer portfolios through renewals, upsells, and cross-sells
- Strong commercial acumen with contract negotiation and pricing experience
- Ability to build strategic relationships with executive stakeholders in complex organizations
- Data-driven approach to adoption, risk identification, and account growth
- Excellent communication and cross-functional collaboration skills
- Strong organizational discipline with CRM proficiency (Salesforce preferred)
- Professional English proficiency; German or French a strong plus
Nice-to-haves include solar/clean energy experience, familiarity with solar design platforms, consumption-based SaaS model experience, background in high-growth or remote-first companies, and multi-market European experience.
Aurora is a remote-first, award-winning software company that has designed millions of solar projects. The company offers flexible work arrangements, home office stipends, flexible PTO, healthcare benefits through AXA, and a commitment to diversity and inclusion.
