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Twilio is seeking a Senior Account Executive to drive new business acquisition in the cloud communications platform space. You will own the full sales cycle for prospecting, solution selling, and closing deals with mid-market and enterprise customers across Messaging, Voice, and Email products. Your territory will span multiple verticals, and you'll be responsible for expanding Twilio's CPaaS (Communications Platform as a Service) footprint.
Key responsibilities include: managing new customer acquisition with assigned iACV (incremental Account Contract Value) quotas; conducting analytical and consultative sales cycles in competitive vendor evaluations; understanding customer business and technical requirements and mapping them to Twilio's communications API capabilities; collaborating with Finance, Legal, Pricing, and Operations teams to structure mutually beneficial contracts; presenting complex technical, contractual, and financial details to build customer confidence; managing multiple concurrent deals and priorities; developing long-range territory strategies with cross-functional partners; serving as the voice of the customer to product and carrier relations teams; maintaining deep knowledge of the CPaaS industry landscape; and generating accurate pipeline forecasts in Salesforce.
You will work in a highly cross-functional environment, partnering closely with product management, solutions engineering, carrier relations, finance, and sales teams. The role requires expertise in Twilio's product ecosystem and the ability to balance competing priorities while maintaining strong customer relationships.
Required qualifications: 8+ years of full-cycle sales experience with a minimum of 3 years selling quantitative, highly analytical technical products or solutions; demonstrated track record closing deals in the cloud communications platform market; direct experience selling technical SaaS or CPaaS solutions; proven success with outbound prospecting into both install base and greenfield accounts; strong QBR (quarterly business review) strategy execution; and technical solutions selling experience with real customers.
About Twilio
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