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Salary: USD 20 - 27 / hourly
Steno is seeking a Scheduler to join its Customer Success team, supporting Account Managers with administrative and operational tasks related to client requests, deposition scheduling, and service bookings. This is a full-time, remote hourly position.
In this role, you will manage complex scheduling and rescheduling needs for depositions, adapt to shifting priorities, and ensure all parties remain informed with minimal disruption. You'll manage client preferences and communicate them to your team, providing white-glove service. You will triage incoming Zendesk requests and route them to the appropriate operations team or account manager. You'll deescalate potentially difficult client interactions while maintaining professionalism, knowing when to handle issues independently and when to escalate to your Scheduling Manager. You'll collaborate with cross-functional teams to ensure all client needs are met.
The Customer Success team is laser-focused on overall client experience, consisting of both Scheduling and Account Management groups. Schedulers deliver a reliable, timely, and hospitable experience for clients day-by-day, deposition-by-deposition. The team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno remains a top court reporting and litigation support services agency for law firm clients.
Requirements:
- 2+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company
- Proficiency with technology, software, and cloud-based applications (Google Workspace and Slack experience preferred)
- Strong integrity and ability to maintain confidentiality and handle sensitive information
- Quick learner comfortable picking up new systems and processes
- Ability to effectively prioritize competing tasks with excellent time management skills
- Ability to work through highly detailed processes at an efficient pace
- Flexibility and ability to deal with ambiguity while remaining organized
- Excellent listening skills and exceptional verbal and written communication skills
- Enthusiasm about working with a fast-paced, quickly growing tech start-up and desire for growth within the company
- Must be located in Pacific, Mountain, or Central Time Zone and able to work 9:00am–5:30pm or 10:00am–6:30pm PT
