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Salary: EUR 89,000 - 100,000 / annual
Notion is seeking an Outcomes Architect to drive customer adoption, value realization, and renewal outcomes for a portfolio of named accounts. You'll be the build-beside partner helping customers turn AI ambition into working systems within Notion, with a focus on flat, at-risk, or customers needing a stronger path to measurable impact.
In this role, you'll own workflow adoption and value delivery for your book of business, partnering closely with Solutions Consultants on account strategy, expansion qualification, and planning. You'll define and maintain mutual success plans that guide customers through AI transformation, demonstrate ROI to executive stakeholders through periodic business reviews, and facilitate use-case consultations to identify new workflow opportunities.
You'll contribute directly to net revenue retention through predictable renewals and expansion pipeline development. You'll identify opportunities to engage Services for complex implementations and partner with the Services team to ensure successful outcomes. Your responsibilities include learning Notion's product and the broader AI ecosystem to help customers navigate new ways of working and build durable systems.
Key responsibilities: drive workflow adoption and value realization; contribute to NRR with renewal and expansion pipeline; partner on strategy for shared accounts; define success plans demonstrating ROI; facilitate solutions design consultations; identify Services engagement opportunities; build and deliver outcomes programs across Notion's install base.
Required qualifications: 3+ years driving customer adoption, value realization, renewals, or expansion in B2B software; fluent Russian speaker; strong customer-facing discovery instincts; technical fluency with ability to co-design and troubleshoot Notion workspaces; commercial awareness and partnership skills; ability to design workflows driving usage-based consumption; strong program and stakeholder management; operates with agency, urgency, and customer empathy; obsessed with AI and building with new tools.
Nice-to-haves: prior experience in customer success, solutions consulting, implementation, or technical account management for productivity/collaboration software; experience with flat, at-risk, or complex renewal accounts; shared account ownership model experience; experience designing repeatable customer programs and playbooks.
