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Salary: EUR 89,000 - 100,000 / annual
Notion is hiring an Outcomes Architect to drive customer adoption, value realization, and renewal outcomes for a portfolio of named accounts. You'll be the build-beside partner helping customers turn AI ambition into working systems within Notion, with a focus on flat, at-risk, or customers needing a stronger path to measurable impact.
Key responsibilities include: driving workflow adoption and value realization across your book of named accounts; contributing directly to net revenue retention (NRR) through predictable renewals and expansion pipeline; partnering with Solutions Consultants on account strategy and expansion qualification; defining and maintaining mutual success plans that guide customers through AI transformation and demonstrate ROI to executives; facilitating use-case consultations to identify new workflow opportunities; identifying opportunities to engage Services for complex implementations; and helping build scalable Outcomes Architect programs across Notion's customer base.
You'll need 3+ years of experience driving customer adoption, value realization, renewals, or expansion in B2B software environments. Fluency in French is required. You should have strong customer-facing discovery instincts, technical fluency with Notion workspaces and workflows (co-design and troubleshooting capability), commercial awareness around renewal risk and expansion potential, and the ability to design workflows that drive measurable outcomes. Program and stakeholder management skills are essential, as is the ability to operate with agency, urgency, and customer empathy.
Nice-to-haves include prior experience in customer success, solutions consulting, implementation, or technical account management for productivity/collaboration software; experience with flat or at-risk renewal accounts; shared account ownership model experience; and experience designing repeatable customer programs and playbooks that improve retention and adoption at scale. You should be obsessed with AI and constantly building with new tools.
