SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Lucid Software is seeking a Scaled Account Specialist to manage a portfolio of small and midsize business (SMB) accounts within the Transactional Business Team. This role focuses on operational account management at scale, serving as the primary point of contact for low-touch accounts throughout their commercial lifecycle.
Key responsibilities include:
- Oversee a large portfolio of SMB accounts using scalable outreach strategies, acting as the primary contact to help customers maximize value from Lucid's visual collaboration products (Lucidchart, Lucidspark, airfocus) and identify growth opportunities
- Manage accounts in Salesforce, executing actions to support renewals, expansions, upgrades, downgrades, and cancellations while maintaining accurate account data
- Analyze customer data and feedback to inform strategic recommendations for both customers and internal teams
- Contribute to developing and improving scalable playbooks for low-touch customer engagement
- Collaborate cross-functionally with internal teams across time zones to identify and route qualified leads and deliver seamless customer experiences
The role requires a bachelor's degree with strong academic performance and is part of Lucid's hybrid workplace model. Success demands strategic collaboration, innovative thinking, proactive ownership, and the ability to execute disciplined account management at scale while delivering meaningful customer outcomes and revenue impact. This is an operational, metrics-driven role focused on retention, satisfaction, and expansion within a large account portfolio.
