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Fever is the world's leading tech platform for culture and live entertainment, operating in 55+ countries and reaching over 300 million people monthly. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to live experiences.
The CRM team focuses on building lasting customer relationships by analyzing behavior, mapping user lifecycles, and creating personalized experiences. You will join this team to drive customer engagement and retention through data-driven marketing strategies.
In this role, you will manage the activation of customer data to develop and execute end-to-end CRM strategy and communications plans across email, push notifications, and in-app messages. You will continuously refine multi-channel communications and develop retention strategies to deliver outstanding customer experiences, staying current with CRM best practices.
You will provide technical support for campaign and user journey setup in Salesforce Marketing Cloud, ensuring all campaigns have clearly defined success metrics that are tracked and analyzed. You will own weekly and monthly reporting and conduct ad hoc deep-dive analyses to drive insight-driven decision-making.
The role is based in Madrid with a hybrid work setup and a central office location. The team is young, international, and dynamic. Benefits include 40% discount on Fever events, flexible remuneration (meals, transport, training, nursery support), private health and dental insurance (100% covered), Wellhub membership, language learning support, and office perks.
REQUIREMENTS:
- 2-3 years of experience in Digital Marketing and CRM
- Hands-on experience with Salesforce Marketing Cloud
- Proficiency in SQL and AMPScript
- Knowledge of other programming languages
- Ability to leverage consumer behavioral, lifestyle, transactional, and demographic data to deliver marketing insights
- Experience with A/B testing and dynamic templates
- Commercially savvy, analytical, and data-driven mindset
- Strong organizational and time-management skills
- Ability to work at a high pace
- Fluent English communication
- Strong teamwork and motivation skills
