SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Otter is a software platform that helps restaurants succeed in online food delivery. The company serves major brands like Chick-fil-A, Ben & Jerry's, KFC, and Eataly, enabling them to increase sales, reduce order issues, and streamline delivery operations.
You will serve as the connective tissue within the Service Delivery team, supporting five key cross-functional pillars to ensure a seamless customer journey. Your responsibilities include:
**Salesforce Administration & Optimization**: Manage day-to-day Salesforce operations including user management, profiles, permissions, page layouts, validation rules, and automation. Build and maintain scalable Flows that support evolving go-to-market motions.
**GTM Tech Stack Administration**: Administer and optimize the broader go-to-market technology ecosystem, including Yesware, outreach tooling, LeanData routing, enrichment platforms, and integrations between systems.
**Systems Integration**: Design and maintain integrations between Salesforce and adjacent systems such as data warehouses, marketing platforms, finance tools, and product telemetry.
**Process Infrastructure**: Evaluate, build, and document high-level processes that define how internal teams interact. This is evolution, not just maintenance.
**Cross-Functional Collaboration**: Proactively identify process misalignments and handoff gaps, then build bridges between departments to improve efficiency. You'll work closely with Sales, CX, and leadership teams.
**Technical Versatility**: Thrive in variety—switching between deep technical Salesforce configuration and strategic collaboration with leadership on project lifecycle improvements.
**Requirements**:
- 2–3 years of Salesforce Administration experience, with deep expertise in Sales Cloud
- Proven integration experience connecting Salesforce to other systems; understanding of native, middleware (Workato, Zapier, MuleSoft), and custom integration approaches
- Working knowledge of SQL sufficient to pull data, validate builds, and audit work
- Proactive, builder mindset with ability to see blockers before they occur
- Analytical and agile; comfortable switching gears quickly while maintaining focus
- Collaborative spirit; ability to translate technical needs into human solutions
- Sales-adjacent experience; familiarity with high-growth sales environments
- Ability to work onsite in São Paulo five days per week
