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Salary: USD 100,000 - 0 / annual
Litify is a legal technology platform built on Salesforce that serves 400+ enterprise law firms and legal departments. The company is backed by Bessemer Venture Partners and recognized as one of Inc. 5000 and Deloitte Technology Fast 500's fastest-growing private companies.
As a Salesforce Consultant in the Litify Success Accelerator Program, you'll be a core member of the Customer Success team, working directly with legal clients to configure and optimize their Salesforce environments. You'll partner with customers to understand their process requirements and deliver declarative Salesforce solutions that improve operational efficiency.
Key responsibilities include:
- Making declarative changes to customer Salesforce orgs with proper QA and launch procedures
- Collaborating with customers to design solutions that increase user adoption and business value
- Coordinating with Support Engineers to troubleshoot configuration impacts
- Working alongside Customer Success Managers to realize multi-phase visions for client organizations
- Executing standard Salesforce admin tasks: user setup, profiles, roles, reports, dashboards
- Building time-saving automations using Flows, including record-triggered flows, collections, and loops
- Providing best-practice guidance and detailing pros/cons of alternate solutions
- Meeting SLAs and maintaining timely customer communication
Required qualifications:
- 3+ years Salesforce platform experience (IT leader, Admin, or Consultant role)
- 1+ years with Salesforce Automations; strong Flow knowledge required
- Strong technical knowledge of Salesforce administration and configuration (Advanced Administrator Certification preferred)
- Hands-on troubleshooting experience across application, database, network, and integration layers
- Proficiency with user/profile/role setup and report/dashboard configuration
- Experience with data migration (CSV, SQL, Apex Data Loader)
- Excellent written and verbal communication skills from prior customer-facing roles
- Ability to juggle multiple clients and tasks, including de-escalation
Bonus qualifications: accounting platform experience (FinancialForce, Accounting Seed) or legal accounting knowledge; Salesforce app research and configuration experience.
