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Commure is building an AI Operating System for healthcare, transforming how care is delivered, documented, and financed. The platform includes Ambient AI for documentation, intelligent Agents for workflow automation, and autonomous RCM processing. With 500,000+ clinicians across 500+ healthcare organizations trusting the platform to handle $25B+ in annual claims, Commure was recently valued at $7B and named to Fortune's Future 50 list.
You will own sales strategy and operations for the Call Center Agents product line—an AI voice agent that answers and places patient calls, schedules appointments, and integrates directly with EHRs. The product is shipping new capabilities weekly, the market is competitive, and the sales team is small enough that one person can shape the entire sales motion.
Your responsibilities span three core areas:
**Set Strategy & Plan the Business:** Partner with call center leadership on go-to-market strategy across segments (health systems, specialty practices, FQHCs, behavioral health networks). Lead territory design, target setting, and quota allocation. Translate company goals into field-level numbers each rep believes in. Model capacity and hiring plans for reps, SEs, and implementation resources. Help design and administer sales compensation, including SPIFs that drive desired behaviors.
**Build & Improve Individual Sales Performance:** Create a performance scorecard for every seller tracking activity, pipeline generation, stage conversion, cycle time, win rate, and deal size. Diagnose where reps are losing deals using CRM data, call recordings, and deal reviews. Run regular 1:1 performance reviews with reps and their managers, identifying two or three specific improvements to track. Identify what top performers do differently and codify it into playbooks for the entire team.
**Enable & Train the Team:** Own sales enablement for Call Center Agents, including onboarding and ongoing training. Run trainings whenever the product ships new capabilities so sellers can demo, position, and price them immediately. Build and maintain core assets: pitch and demo scripts, discovery guides, objection handling, competitive battlecards, and ROI calculators. Certify reps through role plays and mock calls; retrain where data shows gaps. Be the bridge between Product and Sales, bringing field feedback to product and product updates back to the field.
**Build Systems & Infrastructure:** Own CRM hygiene, deal stage definitions, and KPI definitions so everyone reads the same numbers. Build dashboards and reporting that reps, managers, and leadership actually use. Move the organization from spreadsheets to scalable tools as you grow, and leverage AI tools to accelerate the entire machine.
You'll sit in deal reviews, forecast accurately before numbers slip, understand why one rep converts discovery calls at twice the rate of another, and turn those insights into team-wide training within days. You'll work directly alongside sellers, not just their data.
**Requirements:**
- 4+ years in sales strategy and operations, revenue operations, or GTM strategy at a high-growth tech company
- Consulting, banking, or chief-of-staff experience is a plus
- Hands-on experience running the core sales rhythm: forecasting, pipeline reviews, business reviews, target setting, and territory or quota planning
- Direct experience working with sellers on their pipelines and coaching them on specific improvements
- Comfortable presenting to and training groups; experience building and delivering enablement programs that changed how a team sells
- Strong analytical skills: advanced Excel or Sheets, comfortable building models from scratch; SQL is a plus
- Hands-on with Salesforce or HubSpot, including reports and dashboards
- Ability to bring structure to ambiguity with low ego; comfortable with both strategic work and tactical execution
- Clear, concise communicator with reps, managers, and executives
