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Salary: EUR 16,400 - 18,450 / annual
Tide is a fintech platform transforming small business banking, serving over 2 million SMEs globally across the UK, India, Germany, and France. The company offers business accounts, invoicing, accounting, and lending solutions designed to help SMEs save time and money.
This customer-facing Sales Specialist role focuses on understanding customer requirements and guiding them through the lending journey to find suitable financial solutions. You will manage inbound customer communications, proactively contact prospective customers exploring financing options, and ensure customers successfully secure the funds they need.
Key responsibilities include:
- Managing inbound customer communications and inquiries
- Proactively contacting prospects exploring finance options on the website
- Supporting customers through the digital journey to secure funding
- Assisting with deal progression and working with lenders at each sales stage
- Pitching lending products from the lender panel most suitable for customers
- Maintaining accurate prospect information in Salesforce
- Identifying trends and anticipating customer needs for quality business opportunities
- Ensuring accurate and timely use of sales technologies and CRM systems
You should have strong customer service obsession, excellent communication skills, and the ability to establish working relationships quickly. A results-oriented work ethic with attention to detail, determination, and drive is essential. You must be passionate about supporting small businesses, thrive in fast-paced environments, work independently and collaboratively, and have experience in telephone-based sales or call center environments. The role requires self-motivation, ability to manage your day, work well under pressure, and troubleshoot issues effectively.
Tide champions a flexible workplace model supporting both in-person and remote work, with offices in Sofia, Bulgaria, and technology centers across multiple countries.
