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Entyre Care is a mission-driven healthtech company rebuilding the long-term care experience for families. The company focuses on helping family caregivers access support, stability, and financial resources to care for loved ones at home with dignity.
As a Sales Representative (titled Enrollment Specialist), you'll be the first point of contact for prospective families exploring Entyre Care's services. You'll manage a high volume of inbound and outbound calls, conduct eligibility assessments, qualify prospects, and convert opportunities into appointments for the clinical care team.
Key responsibilities include:
- Delivering exceptional customer service during eligibility assessments via phone and email
- Managing high-volume inbound and outbound calling with prospective families
- Building rapport by understanding customer needs and determining service fit
- Qualifying and converting prospects into clinical appointments
- Maintaining accurate customer records and follow-ups in HubSpot CRM
- Achieving or exceeding sales quotas and KPIs
- Analyzing customer feedback and collaborating cross-functionally to improve the customer journey
- Preparing documentation and reports using Microsoft Office tools
- Ensuring compliance with healthcare regulations and internal policies
You should be results-oriented with strong sales instincts, excellent phone etiquette, and genuine compassion for helping families navigate care decisions. Prior experience in customer service, inside sales, call centers, or customer success is preferred. Familiarity with CRM platforms (especially HubSpot) and Microsoft Office is valuable. Healthcare or insurance experience is a plus but not required. The role demands comfort with high-volume interactions, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, collaborative environment.
