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Dialpad is an AI platform for customer experience that enables organizations to resolve customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations understand customers, deliver better experiences, and increase operational efficiencies.
As a Sales Prospecting Coach, you will drive top-of-funnel excellence across Dialpad's Account Executive and sales development organizations. Working primarily onsite in Austin and Tempe offices (4 days/week), you will partner directly with sellers to refine outbound strategy, elevate call execution, and build targeted vertical prospecting skills.
Key responsibilities include:
- AE Call Assessment & Coaching: Systematically audit and assess Account Executive discovery and cold outreach calls to evaluate sales pitch delivery, objection handling, value framing, and closing techniques using call analytics and real-time AI conversation insights.
- 1:1 & Group Coaching: Conduct weekly 1:1 call reviews and interactive group role-play workshops to continuously upgrade seller call execution and identify skill gaps.
- Vertical Prospecting Strategy: Build and deliver targeted prospecting playbooks tailored to specific industry verticals, equipping reps with sector-specific terminology, pain points, and value propositions.
- Multi-Stakeholder Account Mapping & Sequencing: Map economic buyers, champions, influencers, and blockers; coach reps on strategic sequencing, persona-specific messaging, and obtaining warm introductions across buying committees.
- Sales Enablement Collaboration: Partner with GTM Sales Enablement leadership to develop scalable coaching frameworks, training content, and best-practice documentation.
You will bring deep domain expertise in outbound prospecting and industry verticals, empowering sales reps to convert targeted accounts into high-value pipeline opportunities. This role reports to the Manager of GTM Sales Enablement and offers the flexibility to work remotely one day per week.
