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Dialpad is an AI-powered customer experience platform that enables organizations to resolve customer problems in real time across voice and digital channels. The company combines AI agents with human agents on a single platform to improve customer experiences, increase operational efficiency, and drive competitive advantage. Dialpad is backed by top-tier investors including Andreessen Horowitz, GV, and ICONIQ Capital, and serves market-leading brands like Netflix, Motorola Solutions, and Randstad.
As a Sales Prospecting Coach, you will drive top-of-funnel excellence across Dialpad's Account Executive and sales development organizations. Working primarily onsite in Austin and Tempe offices (4 days/week), you will partner directly with sales teams to refine outbound strategy, elevate call execution, and build targeted vertical prospecting capabilities.
Key responsibilities include:
• Systematically audit and assess Account Executive discovery and cold outreach calls, evaluating sales pitch delivery, objection handling, value framing, and closing techniques using call analytics and AI conversation insights.
• Conduct weekly 1:1 call reviews and interactive group role-play workshops to continuously upgrade seller call execution and identify skill gaps.
• Build and deliver targeted prospecting playbooks tailored to specific industry verticals, equipping reps with sector-specific terminology, pain points, and value propositions.
• Map economic buyers, champions, influencers, and blockers within target accounts; coach reps on strategic sequencing and persona-specific messaging approaches.
• Leverage Dialpad's AI conversation insights and call analytics to provide actionable, data-driven feedback that converts targeted accounts into high-value pipeline opportunities.
You will report to the Manager of GTM Sales Enablement and bring deep domain expertise in outbound prospecting, sales methodology, and industry verticals. This role offers the opportunity to shape sales excellence at a high-growth, venture-backed company using cutting-edge AI tools.
