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Salary: USD 139,900 - 218,551 / annual
ServiceNow is seeking a Senior Sales Operations Strategy and Planning Manager to support the AWS, Azure, and Google Cloud Sales Organization. This is an individual contributor role that operationally supports a high-growth sales team in achieving business objectives and quota.
Key Responsibilities:
Drive operational readiness for AWS, Azure, and Google Cloud Sales geographical and go-to-market (GTM) program expansions. You will serve as the subject matter expert on AWS, Azure, and Google Cloud Sales GTM operations across all transformation programs. You will own and drive sales GTM operations deliverables in transformation workstreams, assess and resolve operational impacts, gaps, and risks from transformation changes, and ensure launches succeed without disruption to sales cycles or rep compensation. You will collaborate with cross-functional teams on issue identification and solutioning, and understand transformation impacts to sales territories and quotas while driving necessary actions.
Lead all operational annual planning activities for the AWS, Azure, and Google Cloud Sales Organization. This includes owning sales territory analysis and design, compensation plan design, quota modeling, and headcount planning and tracking. You will formulate and present recommendations to leadership, collaborate with cross-functional planning teams to understand and communicate planning calendars and deliverables, and coordinate annual planning across all three cloud sales operations to ensure all deliverables are met correctly and on time.
You will need outstanding communication, interpersonal, leadership, and influencing skills with proven ability to work collaboratively and cross-functionally. Exceptional presentation skills are required—you must synthesize and distill complex information into simple, clear messages that articulate challenges, impact, risk, and recommendations. You will operate in ambiguity, think strategically, and drive tactical execution in fast-paced environments while connecting dots across functions to understand impact and risk.
Requirements:
- 8+ years of experience in a software Sales GTM organization, driving sales planning and sales transformation programs
- Proven experience in sales planning function: territory and coverage design, sales compensation design, and target setting and attainment
- Deep understanding of sales GTM motions and ecosystems (direct and channel; AWS, Azure, Google marketplace sales motions a plus)
- Proven program management expertise
- Excellent analytical and problem-solving skills with ability to drive conflict resolution
- Exceptional organizational skills and strong attention to detail
