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Salary: CAD 150,500 - 215,000 / annual
Docker is seeking an experienced Sales Operations Manager to lead operations for the Solutions Engineering (SE) and Solutions Architect (SA) organization. You will own how SE & SA work integrates into Docker's sales process, systems, data, and planning—including opportunity engagement, capacity and coverage modeling, POC/POV tracking, quota management, and technical-stage reporting. You will also support the broader sales organization by maintaining consistency in pipeline, forecast, and territory processes, working closely with Business Systems and Reporting Analytics teams.
In this role, you will support SE and SA leadership by ensuring they have the necessary tools, processes, and data to achieve business objectives. You will act as the Sales Operations partner to leadership, translating priorities into operating plans, process changes, and systems requirements. You will become the primary stakeholder for key GTM systems such as Opine, gaining deep knowledge to drive implementation of automation, process improvements, and new initiatives.
Key responsibilities include owning SE & SA reporting and KPIs (coverage ratios, pipeline engagement, technical win rate, POC/POV conversion, cycle time, influenced pipeline and bookings); designing and running sales processes involving SEs & SAs (opportunity intake, team assignment, capacity-based routing, POC/POV tracking, handoffs to TAM); maintaining Salesforce data quality (technical-stage fields, SE Owner, Opportunity Team assignment, win/loss reasons); partnering with Business Systems to scope and test Salesforce and GTM tool changes; supporting capacity, headcount, and coverage modeling aligned to territory design and fiscal year planning; supporting quota, territory, and compensation processes for SE & SA roles; collaborating with SE leadership and Enablement on onboarding, ramp tracking, and playbook rollout; partnering with Marketing Ops, Customer Support Ops, Finance, and Business Systems on cross-functional programs; leading projects from conception to release with project plans and change management; identifying process improvements and automation opportunities including AI-driven workflows; and providing inputs to pipeline inspection and forecast calls.
Docker is a globally distributed, remote-first team building developer tools trusted by over 20 million monthly users. As AI agents redefine software development, Docker provides the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
REQUIREMENTS:
- 4+ years of experience in Sales Operations, Revenue Operations, or related GTM operations function
- Experience at a high-growth software/SaaS company
- Experience as Sales Ops partner to a Sales Engineering, Solutions Architect, or pre-sales organization
- Strong Salesforce knowledge (reports, dashboards, opportunity management, writing requirements for admins and developers); Gong, Opine, and similar tools preferred
- Track record building KPI frameworks, dashboards, and forecasting inputs for distributed, multi-region teams
- Experience defining and documenting scalable processes (capacity planning, POC workflows, cross-team handoffs)
- Project management knowledge including writing project plans, business requirement documents, and business summaries
- Ability to influence stakeholders across Sales, SE, Product, Finance, and Business Systems without direct authority
- Exceptional communication and interpersonal skills; comfortable with technical audiences
- Ability to work autonomously with focus on building for the future
