SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Fudo is a fast-growing restaurant management software and mobile application platform serving thousands of restaurants across Latin America. The company is a leader in Chile and Argentina and is rapidly expanding in Mexico, Colombia, and Brazil. The platform combines hospitality industry expertise with technology to help restaurant entrepreneurs streamline operations and grow their businesses.
In this Sales & Onboarding Specialist role, you will be responsible for the full customer lifecycle from acquisition through activation. Your key responsibilities include:
• Onboarding new customers acquired through delivery app partnerships
• Upselling Tu Delivery (Fudo's delivery solution) to existing customers in the Fudo base
• Generating qualified leads, prioritizing accounts with high conversion probability
• Commercial outreach and sales closure, creating a "wow moment" in the customer journey
• Post-sale configuration: managing integrations, negotiating delivery rates, coordinating logistics integration if desired, and setting up sales agents and promotional campaigns
• Customer support through activation: reviewing social media listings, verifying WhatsApp Business automation, providing ideas for first sales, and reducing time-to-activation
• Sending Tu Delivery promotional campaigns, qualifying interest, and logging opportunities in the sales pipeline
You will work in a semi-remote hybrid setup at the Mexico City office in a relaxed, collaborative environment. The company prioritizes a culture of empathy, transparency, commitment, and continuous learning across a multidisciplinary team.
Requirements:
• Bachelor's degree or advanced student status in Administration, Marketing, Commerce, or related fields
• Prior experience in commercial roles and/or onboarding/customer success
• Proficiency with CRM systems and pipeline management tools
• Knowledge of social media platforms and WhatsApp Business (automated messaging)
• Understanding of commercial negotiation (rates/fees)
• Proficiency in Microsoft Office or Google Workspace
• Valuable: experience in gastronomy, retail, e-commerce, delivery, or logistics
• Valuable: knowledge of e-commerce and delivery platforms
