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Decagon is a leading conversational AI platform enabling enterprises like Avis, Block, Chime, and Oura to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. The company is backed by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
As a Sales Development Representative, you'll join the EMEA Go-To-Market team based in London's King's Cross office. This role focuses on identifying and qualifying new sales opportunities within complex, multi-threaded Enterprise and Strategic sales cycles—not high-volume transactional prospecting.
Key responsibilities include sourcing new opportunities through inbound qualification and strategic outbound prospecting; executing thoughtful, multi-threaded outreach via phone, email, and social channels; growing the top of the sales funnel through targeted account-based campaigns; researching companies and mapping buying committees to identify both practitioners and executive stakeholders; partnering with Account Executives to develop account strategies and generate high-quality Enterprise pipeline; collaborating with Marketing on messaging and campaign alignment; and staying current on product capabilities, competitive positioning, and GenAI market trends.
You'll develop critical sales skills including discovery, cold calling, objection handling, articulating business value, stakeholder mapping, prioritization, and time management. The ideal candidate has strong verbal and written communication skills, genuine curiosity about customer business challenges, dedication to tracking and improving daily performance, and entrepreneurial drive as a self-starter with high urgency.
Preferred qualifications include 1-2 years in a customer-facing or quota-carrying role, CRM experience (preferably Salesforce), familiarity with AI trends, tech background, and fluency in French, German, or Spanish alongside English.
Decagon is an in-office company valuing close team embedding, real-time coaching, and in-person collaboration. Benefits include competitive base salary plus commission, medical/dental/vision coverage, life insurance, disability benefits, retirement plan, parental leave, fertility benefits through Carrot, monthly wellness stipend, daily office lunches and snacks, and take-what-you-need vacation policy (UK statutory minimum 25 days).
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
