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Kustomer is an industry-leading conversational CRM platform that combines AI, automation, and a unified data platform to help businesses deliver personalized customer experiences across any channel. The company was founded in 2015, acquired by Meta in 2022, and spun out as an independent company in 2023 backed by Battery, Redpoint, and Boldstart Ventures. In 2025, Kustomer raised a $30M Series B led by Norwest, fueling expansion of its AI-native platform and team growth.
As a Sales Development Representative, you will be a critical part of Kustomer's sales engine, supporting the broader sales effort while developing skills toward a full-cycle sales role. Your primary responsibilities include prospecting and sourcing decision makers, conducting outbound lead generation, and leading qualification meetings. You will create strong first impressions for prospective customers through email, phone, and social channels, working closely with account executives and marketing teams to drive Kustomer's message to market.
Key responsibilities include engaging prospects over email and phone to qualify and schedule meetings with account executives; identifying and researching target customers through multiple channels; maintaining active engagement with leads through creative follow-ups; working with AEs to identify qualified accounts and develop outreach strategies; partnering with marketing on messaging and target market segmentation; and achieving quarterly quotas for developed leads and closed sales. The role may involve handling sensitive personal data subject to HIPAA compliance requirements.
You should have at least 6 months of inbound or outbound sales experience (internships count), with startup or sales background preferred. You are able to quickly engage prospects over email, phone, and in person with clear, concise, and accurate communication. You are excited about AI and mapping it to sales processes, possess grit and resilience to rejection, and are hungry to progress your career. You manage your time effectively to meet objectives and thrive in high-energy team environments while being accountable to metrics.
The team is based in the New York metropolitan area and comes into the Manhattan office once weekly on Wednesdays. You must already be located in the tri-state area (CT, NY, NJ). Kustomer offers competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and mobile reimbursement, and generous vacation policy.
