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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Sales Development Representative, you will be a key driver of pipeline generation for Dialpad's sales organization. Your primary responsibilities include building and maintaining prospect lists, managing pipeline activities, and developing deep product knowledge to effectively communicate Dialpad's value proposition. You will collaborate closely with Account Executives to develop territory-specific prospecting strategies and vertical campaigns, identify key decision makers at target accounts, and create net new prospecting lists.
Your day-to-day activities will involve making 50+ outbound calls daily, sending targeted emails, and leveraging multiple communication channels (phone, email, social media) to connect with prospects. You will use sales tools including Salesforce, ZoomInfo, Outreach, Sales Navigator, and Dialpad itself. Your goal is to consistently meet or exceed quota for sales-qualified opportunities that feed the Account Executive team's pipeline.
You will embrace a growth mindset by engaging in sales enablement activities, learning and implementing proven sales methodologies such as SPICED and BANT, and continuously improving your messaging and processes through collaboration with your manager, peers, and Account Executives. This role reports to the Director of Sales Development and is based in the Tempe, Arizona office.
The ideal candidate brings 1+ years of experience in a Sales Development or similar customer-facing role, strong organizational and communication skills, high motivation to achieve targets, and a genuine enthusiasm for learning and professional development in a fast-paced sales environment.
